SmallBizGenius Analysis
Vmware reviews are mixed, with recent experiences after the Broadcom acquisition drawing criticism. While some users praise Vmware's virtualization technology, others report significant issues with access, support, and stability.
Category Breakdown
Scores based on analysis of 7 recent reviews
Customer Support
2.0/10Reviewers express significant dissatisfaction with customer support, particularly after the Broadcom acquisition. They report unhelpful representatives and delays in resolving critical issues, such as access to purchased products.
3 reviews mention thisProduct Access & Licensing
1.5/10Several reviewers have encountered problems accessing their purchased software and obtaining license keys. They cite portal issues and delays that prevent them from using the products they've paid for, especially after the Broadcom transition.
3 reviews mention thisSoftware Stability
2.5/10Some users report that Vmware experiences frequent downtime, leading to financial losses for businesses that rely on it for critical applications. This instability is a major concern for those requiring reliable virtualization solutions.
2 reviews mention thisVirtualization Technology
8.0/10Users generally praise Vmware's virtualization technology, highlighting its smooth performance and customizable features. VMware Workstation is often cited as a top choice for virtual machine software.
3 reviews mention thisPros & Cons
What Customers Love
"Virtual machines are smooth and customizable."
"Customer service is very decent. Helped me with my licencing issue quickly."
Common Complaints
"Broadcom has disabled sections of their portal, preventing me from updating my profile to meet the requirements needed to agree to their terms of service before downloading a product I've already paid for."
"Customer support representatives are utterly useless."
"The problem is that it goes down 40% of the time and since our app is critcal.. we have lost money due to it."
"Bought it, but it can take days until license key can be recieved!"
"I would give them 5 stars if they allowed their later versions to work without ESLAT processor instruction sets but oh well!"
Common Questions About Vmware
Answers derived from customer review patterns
Is Vmware legit and trustworthy?
Based on 7 reviews, Vmware's trustworthiness is currently in question, particularly after the acquisition by Broadcom. While some users have had positive experiences with the software itself, recent reviews highlight significant issues with customer support, product access, and stability. Several users report difficulties in accessing their purchased software and receiving timely assistance, leading to frustration and financial losses. Therefore, potential customers should proceed with caution and carefully consider these recent experiences before investing in Vmware.
Based on 7 reviewsDoes Vmware have good customer service?
Based on the available reviews, Vmware's customer service quality appears to have declined significantly following the Broadcom acquisition. Several reviewers describe customer support representatives as "utterly useless" and report long delays in resolving critical issues. While one older review mentions decent customer service, the recent negative feedback suggests a concerning trend in the quality of support provided to Vmware customers. This is a significant concern for small businesses that rely on prompt and effective customer support.
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